At Shop to Cloth, we care about your satisfaction. If you are not completely happy with your purchase, we are here to make it right.
Returns & Refunds
- You can return or exchange your item within 7 days of receiving your order.
- To be eligible for a return, your item must be unused, unwashed, and in its original condition with all tags and packaging intact.
- Once we receive and inspect your return, your refund or exchange will be processed within 5-7 business days.
- Refunds will be issued through your original payment method.
- Customized or sale items are non-refundable and non-exchangeable.
- If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos for verification.
Exchange Process
- Message us on WhatsApp at 0312 4141742 or email shoptocloth@gmail.com with your order number and the reason for return or exchange.
- Our team will review your request and share return shipping details.
- Once your product is received and inspected, we will process your exchange or refund.
Important Notes
- Customers are responsible for return shipping costs unless the item is damaged or incorrect.
- Items that show signs of wear, damage, or alteration will not be accepted.
- We reserve the right to refuse returns that do not meet our policy conditions.
Need Help?
If you have any questions about our return or exchange process, please contact us at:
Email: shoptocloth@gmail.com
Phone / WhatsApp: 0312 4141742
Nasheman Iqbal, Lahore